Background
A transport operator manages a large fleet of over 100 vehicles across Victoria and South Australia. This means their team and assets are active over a considerable area, making oversight a key requirement for productivity.
The Problem
It is no secret that the transport industry is built on being lean and riding tight margins. The transport operator understood this but had realised that they had significant gaps in the visibility of their fleet. The Group Operations Manager needed to find a solution that wouldn’t require additional resources.
“We needed to know what was going on across our fleet at all times, however, we were not in a position to devote staff hours to this important task. It seemed like we were stuck with a system that was unsatisfactory, though we knew it was costing us money and hampering our growth,”
Group Operations ManagerLuckily, a colleague recommended they check out GoDesta, and soon after they made the switch.
The GoDesta Solution
GoDesta worked closely with the transport operator to better understand what they found most important while managing numerous vehicle operators across two states. Where possible, GoDesta implemented automated alerts to ensure that the right people were kept informed across their business. The GoDesta Operator Alerts feature gave the transport operator valuable information and a competitive advantage. Without assigning any extra resources, they:
- Reduced human error by allowing GoDesta to minimise mistakes and omissions, which improves customer care and protects their reputation
- Were able to act on real-time information about their fleet, no matter where they were across two states
- Save money by freeing up the resources they had been using on oversight
The transport operator gained clarity across all of their daily operational tasks while also being able to manage issues as they occurred, and sometimes before they happened, thanks to the Operator Alerts that GoDesta implemented.
“We are so impressed with the way GoDesta has taken a load off our minds across multiple areas,” the Group Operations Manager said.
“We have several dispatch KPIs in place, one is that if you book a job, the vehicle will be dispatched to you within 60 minutes. We now have the data to measure our service levels to our clients.
“Delays during a job are automatically flagged to our dispatch team, allowing us to identify delays and report them back to the clients in real time.
“If a driver logs out of the app for any reason, this is also flagged as an alert, and a note attached to the job.
“All correspondence between the driver and the dispatch team is noted on the job, and securely attached for future reference.
“All this data is backed up with some excellent reporting flagging yard times, tonnes delivered, plus many more client-specific reports.
“These operator alerts have allowed us to reduce down time on jobs, allowing us to cover more clients demands within the workday and helping us to improve our revenue per vehicle.
“To have all this functionality be part of our TMS at no extra cost is fantastic.”
Group Operations ManagerReady to get started with GoDesta?
Get in touch here.
