When it comes to running a transport business, you don’t have time to sit on hold waiting for a support team that barely understands what you do. You need TMS support that’s quick, reliable, and actually helpful. That’s exactly what GoDesta delivers.
We know that for many transport operators, switching to a TMS feels like a big step. Maybe you’ve been running things the same way for decades, and the idea of moving everything into a system sounds like a hassle. Maybe you’ve heard about other providers charging extra every time you have a question. That’s why we’ve built TMS support that removes the stress and makes the transition easy.
Why support matters – maybe even more than the system itself
This may seem like a bold statement, but we have good reason to stand by it. In our experience working in road logistics for 35+ years, a TMS is only as good as the support behind it. No matter how well a system works, there will always be times when you need help—whether it’s figuring out a new feature or fixing a technical glitch. The problem with most TMS support is that it’s slow, expensive, or just not helpful.
At GoDesta, we do things differently:
- Brisbane-based support team – instead of offshore call centres you’ll work with real people who understand the Australian transport industry.
- 1-hour response time during business hours – because waiting days for a reply isn’t an option.
- No extra fees for tech fixes – if something isn’t working right, we fix it. Simple as that.
- A highly-customisable TMS – we tailor the system to your business, so you’re not stuck with a one-size-fits-all setup.
- Straightforward onboarding – we train your team properly, so you’re not left figuring things out alone.
The problem with one-size-fits-all TMS support
Many transport operators tell us they’ve had a bad experience with other TMS support teams. They get passed around between different departments, charged for every little thing, or end up dealing with people who don’t understand how transport businesses work.
With other providers, you might face:
- Expensive support fees – some charge by the minute, so every time you need help, it costs you.
- Unhelpful responses – generic answers that don’t actually fix your problem.
- Long wait times – sitting on hold or waiting days for an email reply.
We’ve built GoDesta’s TMS support to avoid these frustrations. We believe support should be simple, fast, and helpful, without the extra costs. Let’s look at our support features in more detail.
How support makes transition easy
From day one, GoDesta ensures a smooth onboarding process by thoroughly understanding each client’s operations. We develop a clear implementation plan and provide tailored training to build your confidence with the system. Our dedicated support team is always available to answer questions or troubleshoot challenges, with a commitment to respond within one hour during business hours. This comprehensive approach ensures that you can effectively transition to and use the GoDesta TMS, no matter your prior technological proficiency.
We take a train-the-trainer approach. That means when we set up your TMS, we train a key person in your business to become the “master user.” This person learns the system inside and out so they can help others on your team. If they don’t have the answer, then we step in. This way, you get fast answers from someone in your business, and you only need to contact us for the trickier stuff.
We also have a Resource Centre packed with how-to guides and videos, so you can find answers quickly without waiting for a response. If you still need help, our team is ready to jump in.
Support that grows with you
Once you’re up and running, we don’t just leave you to figure things out on your own. Our TMS support includes regular check-ins:
- Weekly check-ins right after you go live.
- Fortnightly check-ins as you settle in.
- Monthly check-ins once you’re comfortable.
We also help you adapt as your business grows. If you start with a small fleet and expand, we make sure your TMS keeps up. If you need new features down the track, we work with you to get them added.
What happens when you need help?
We break our support into three clear areas:
1. How-to questions – Need to know how to do something in the system? We provide guides, videos, and personal support if needed.
2. Tech fixes – If something isn’t working as it should, we fix it. No extra cost, no hassle.
3. Custom features – If you need something unique for your business, we can build it for you. This is the only area where we charge for support because it involves new development work.
This approach ensures that you always have the help you need without worrying about surprise costs.
Simple, no-fuss TMS support that works
At the end of the day, GoDesta is about making your life easier. We know transport. We know that when something isn’t working, you don’t have time to waste. And we know that support should actually support you, not slow you down or drain your budget.
With GoDesta, you get:
- Real support from real people – No chatbots or offshore call centres.
- Fast help when you need it – We aim to respond within an hour.
- No hidden costs – If it’s a tech fix, we handle it for free.
- Training that makes sense – So you’re not left guessing.
Switching to a TMS doesn’t have to be a headache. With the right TMS support, it can actually make your business run smoother and more efficiently. If you’ve been hesitating because you’re worried about the transition, know that we’ve got your back every step of the way.
GoDesta is more than just a TMS. We’re a partner that keeps your business moving.
To find out more about our support inclusions and making the move to GoDesta, simply contact us here, email hello@godesta.com, or call 1300 11 46 33.
GoDesta: Growing Transport Faster, Smarter