
Switching to a new transport management system (TMS) can feel daunting, especially if you’ve been using the same tools for years. Many trucking businesses worry about disruption, dealing with new technology, and the stress of getting the team on board. At GoDesta, we get it. That’s why we’ve designed a TMS onboarding process that’s simple, flexible, and stress-free.
Here’s our 3-step guide to how we take care of everything, so you can focus on running your business.

1. We learn
Initial meeting: getting to know you
We start with a quick chat – 30 minutes, tops. This meeting helps us understand your business and how you work. It’s also a chance for you to see if GoDesta is the right fit.
Why this step matters:
- You’ll get a clear picture of what GoDesta can do for you.
- We’ll make sure our platform is suitable for your needs.
There’s no pressure, just a casual conversation to see if we’re a good match.
Demo presentation: a customised introduction
If the initial meeting goes well, we move on to a tailored demo. We’ll dig into how your business operates – how you invoice, track deliveries, communicate with clients, and so on. Then, we’ll show you exactly how GoDesta’s TMS can fit into your processes.
For example:
- If proof of delivery is critical for you, we’ll show how our system handles that.
- If you struggle with subbie payments, we’ll explain how GoDesta makes it easier.
By the end of the demo, you’ll have a clear understanding of how the GoDesta TMS works for your specific needs.
Discovery workshop: making it work for you
Next in the TMS onboarding, we host a workshop with your team to dive deeper into your needs. Together, we identify:
- Must-haves: Features you need for day one.
- Nice-to-haves: Extras that can be added later, like six or twelve months down the track.
- Wish list: Big-picture ideas like AI tools or advanced route optimisation for the future.
This step ensures we build a system that meets your needs now and grows with you later.

2. We act
Scoping and planning
Once we’ve mapped out your requirements, we lock down the plan. This includes:
- Finalising your must-haves, nice-to-haves, and wish list items.
- Setting realistic timelines for development.
- Deciding how many users will need access and arranging training (online or face-to-face).
We also discuss your options for the GoDesta app, ensuring it works seamlessly with your operations.
Development: building your custom TMS
Our team gets to work developing your customised TMS. We take everything from the scoping phase and turn it into a system tailored to your business.
You don’t need to worry about the technical details – we’ve got it all under control.
Integration: bringing it all together
Switching systems doesn’t mean starting from scratch. We review your existing platform to see what data we can securely import. This step ensures a smooth transition without losing sensitive information.
We understand how important confidentiality is, so we make data security a top priority.
Setting your Go-Live date
This is where we discuss how you want to roll out the new system. You have two options:
- Big bang launch: Stop using your old TMS and start using GoDesta all at once.
- Phased approach: Transition to GoDesta in stages, department by department.
The choice is yours. We’ll work with you to ensure the process suits your team’s needs.

3. We do
Go Live: supporting you every step
When the big day arrives, we’re there to guide you through the transition. Whether you’re a small operation or a larger business with multiple departments, we provide the support you need.
Here’s what we consider during the go-live process:
- Your other systems: We ensure GoDesta works seamlessly with your existing tools.
- Your team’s needs: We know your tech-savvy staff might adapt faster than those that have been using your existing systems for a long time. Everyone will receive suitable support to get up-to-speed.
We stay on-site during the transition to answer questions and troubleshoot issues. Our goal is to make the process as smooth and stress-free as possible.
Why GoDesta’s TMS onboarding stands out
We know every business is different. That’s why we offer flexibility in our TMS onboarding process. Some customers want all the bells and whistles while others prefer a simpler approach.
Either way, we tailor the experience to suit you. We’re here to take the stress out of switching systems and ensure you feel confident every step of the way.
TMS onboarding made easy
Switching to a new TMS doesn’t have to be a headache. At GoDesta, we handle the hard stuff, so you don’t have to. From understanding your needs to providing on-site support, we make sure your transition to GoDesta is seamless.
Ready to see how GoDesta can work for you? Let’s chat. We’ll take care of the rest. Contact us to find out how an advanced TMS can do wonders to enhance your operations.
GoDesta: Growing Transport Faster, Smarter